Posts Tagged ‘customer service’

You can be assured the IMI’s Gold Services keep you and your family at the top of our priority list! Across the US, there is a growing concern about lead-based paints in homes and businesses and the real health hazard this situation poses for families and children.

In response to this concern, the EPA has established a new rule focused on renovation, repair and painting work. Beginning April 2010, all renovation, repair, and painting work done on structures built prior to 1978 are required to be done by a EPA certified firm and a Certified Renovator from that firm must be on site during critical stages of the work.

IMI has staff already on board who passed the EPA’s safety course this month. IMI is committed to not only the highest standards in the manufacturing process, but also having the staff you need whether it is a General Contractor, a Certified-Aging-In-Place Specialist (CAPS), a Licensed Master Plumber or a Certified Renovator!

With IMI’s Gold Services program you can be assured that our cultured marble, cultured granite, and SSP materials are members of the flourishing family of MasterCast Engineered Composites. Guided by industry quality control testing and standards since 1974, MasterCast™ is the product of choice for decorative and functional surfacing such as countertops, bathtubs, custom shower bases, shower/tub walls, and more.

Check out our first newsletter of 2010… IMI’s Gold Services Program!

I received this email today from Beth Armknecht Miller of Executive Velocity Inc. As I read it I realized that this is the time of the year to replenish. Wouldn’t you agree?

It is that time of the year once again, the clocks fall back as trees shed their leaves. I have always marveled at a deciduous plant’s ability to shed itself in the fall and then reemerge in the spring with new energy. The process allows plants to conserve water during the winter months and provides them with the opportunity to repair leaves damaged during the spring and summer by harsh weather and insects. And for flowering plants, losing their leaves provides them with an increased effectiveness in pollination the following year yielding more seeds to insure for survival and an increased population.
So if shedding leaves has so many benefits to plants and trees, what can we learn from Mother Nature? Why do so many professionals continue to take on more and more in their lives, both personally and professionally? 
 
What can you shed from your long list of “to do’s”? How would it feel if you planned time to rest and repair? And as a leader, what would be the benefits of encouraging your high performers of shedding some of their “to dos” off their list?
 
The past eighteen months has been a challenging time for executives and business owners as well as line employees, all of whom have had to take on more versus less.  How on earth, you wonder, can you take time to rest and replenish?
 
One of my favorite books is The Power of Full Engagement, and it outlines a process of energy management and renewal.  If you haven’t had the opportunity to read this book yet, I would highly recommend doing so. This book is one that I read once a year to reinforce the importance of replenishing and managing my personal energy to becoming increasingly more effective.

What’s your plan to re-energize?

Happy Thanksgiving!

 I’m looking forward to reading this book and becoming re-energized.

We’ve been hearing it on the news, from friends even from our own mouths as we walk the aisles at the grocery store and balk at what we see. Prices have gone up. Seems to be a paradoxical occurrence in a down economy, doesn’t it? Many companies in all industries are also eliminating freebies, extras, bonuses or bulk values. This is probably a more expected sign of the times. One thing we don’t think you should have to expect or deal with is any decrease in the service you receive!

As a business professional we know you are dedicated to giving your clients the best customer service possible, and you expect the same from the vendors who serve you. You don’t make excuses, and neither do we. The staff of International Marble Industries Inc. (IMI) has always been dedicated to excellent customer service, quick turnaround times and affordable quality products.

IMI guarantees a 48 hour response time, and a typical five day lead time on products. How often have you heard the word “guarantee” lately? IMI also promises to get your quotes to you accurately and on-time. What’s on-time? How about within 24 hours of receiving the information? That’s fast!

Would your clients like:

• To make color selections with an IMI professional in a dedicated design center?
• To have professional installers in their home, not just contracted laborers?
• To have products that are warrantied by not only your company, but by the manufacturer as well?

Would you like:

• To work with a company who was the first in the industry to offer the fastest lead time?
• To work with a company that is a member of the ACMA, ICPA, NARI, GAHB & NAHB?
• To work with a company that will do the measure AND the install for you?
• To work with a company that actually loves to speak with your clients and answer their questions?
• To work with a company that offers Certified Aging-In-Place Professionals to consult with you or your clients?

IMI is a company you and your clients can trust. We’re not letting economic downturns or pricing upturns change our dedication to excellence. Simply put, we’re offering a great product brought to you by great people. It’s a basic philosophy that has served us well over the years. Come back to the basics. Come to IMI.